Return & Replacement Policy
At Brand Finder, we strive to ensure that you are completely satisfied with your purchase. However, if you are not satisfied with the product upon receiving it, we offer a hassle-free return and replacement policy under the following terms and conditions.
1. Return Policy (During Delivery)
- Refund Option: We do not offer cash refunds.
- Return at Delivery: If you do not like the product or wish to return it after inspecting it upon delivery, you can return the item directly to the delivery person.
- Delivery Charge: In case of a return due to personal preference (disliking the product), the customer must pay the delivery charge to the courier agent.
2. Replacement Policy
You can request a size change or product replacement under the following conditions:
- Faulty or Wrong Product: If you receive a damaged product, incorrect size, or wrong item sent by us, we will replace the item free of delivery charge.
- Size Change Request: If you need a different size and the desired size is in stock, we will gladly arrange a replacement. However, the customer will need to bear the delivery charge for the exchange process.
- Timeframe: Replacement requests must be communicated to our customer support within 24 to 48 hours of receiving the product.
3. Return & Replacement Conditions
To be eligible for a return or replacement:
- The product must be unused, unwashed, and in its original condition.
- All original tags, labels, and packaging must be intact.
4. How to Request a Return or Replacement
If you face any issues with your parcel, please contact our support team immediately:
Website: https://brandfinderbd.com/
Hotline: 01316-66 99 66
Online Support: 01316-66 99 77
Facebook Page: https://www.facebook.com/brandfinder
Email: brandfinderbfbd@gmail.com